micro1 role
211 Specialist at micro1
Contributors with public-facing information and referral experience check AI answers on government services topics. They screen sample questions for realism, write rubrics describing a complete correct answer with proper referrals, and grade AI responses for errors, gaps and outdated guidance. The project is short-term and runs asynchronously, with written feedback going to the team.
Referral link. If micro1 hires you through this link and you meet its conditions, we may be paid a referral fee.
What you would do
- Flag sample questions that do not resemble what real callers would ask
- Write rubrics defining a complete answer, including referrals and next steps
- Grade AI answers for errors, omissions and outdated guidance
- Send written feedback to the project team asynchronously
What the listing asks for
- Prior role as 211 Specialist, Information and Referral Specialist, or Benefits Navigator serving the public
- At least 1 year of frequent public contact by phone, chat or in person
- Solid grasp of public benefit programs and local community resources
- Located in the US, ready to begin soon and commit 10 to 20 hours weekly
- Preferred: crisis intervention, needs assessment or community resource database experience
Suits professionals who already answer the public about benefits and local services, live in the US, and can fit 10 to 20 weekly hours into a short project.
The listing as micro1 posted it
This is micro1's public listing for the role, read October 29, 2026, with dashes and placeholder links cleaned up. The listing is micro1's text; the summary above and everything below it is ours.
Role Title: 211 Specialist
Role Type: Contractor
Location: Remote
Time Commitment: 10-20 hours/week, short-term project
micro1 is looking for 211 Specialists to help evaluate and improve AI systems on government services topics. You’ll use your experience answering the public to check that questions sound like real callers and that answers would actually help them. Accuracy comes first. No AI experience is needed; your domain knowledge is what matters.
Scope of Work
- Review sample questions and flag any that don’t sound like what real callers ask.
- Write rubrics that define a correct, complete answer, including the right referrals and next steps for the caller.
- Evaluate AI-generated answers against your rubrics, flagging errors, omissions, outdated guidance, and answers that wouldn’t help a real caller.
- Share clear written feedback with the project team, working asynchronously.
Required Qualifications
- Experience as a 211 Specialist, Information & Referral Specialist, or Benefits Navigator, answering public questions about government services
- 1+ years of regular, high-volume public contact (phone, chat, or in person)
- Working knowledge of public benefits and community resources
- US-based
- Able to start quickly and commit 10-20 hours/week
- Clear, precise writing
Nice to Have
- Experience with crisis intervention or needs assessment
- Experience using community resource databases
- Experience creating guides, scripts, or training materials
- Experience helping a diverse range of callers, including rural and Spanish-speaking communities
Referral link. We may be paid a referral fee.
Pay and terms
The listing does not state a rate for this role. micro1's expert guide describes pay in bands by type of work rather than per role, so treat any figure you see elsewhere as unconfirmed until it appears in your contract.
micro1 engages experts as contractors. Its help library says payments are made in USD twice a month and that contracts and payroll run through Deel. Payments cannot be processed until identity verification there is complete. Read our micro1 review for what workers say about project availability and support.
Before you apply
Evaluation listings reward careful reading and consistent judgment. Practice explaining why one answer is better than another in a sentence or two.
Applying starts with an AI interview, then certification, then matching to projects by recruiters. micro1 says certification does not guarantee a project, so treat this as flexible work and not as a job offer. The how to become an AI trainer guide walks through each step.
Referral link. We may be paid a referral fee.
People also ask
Google shows few related questions for this exact role, so the first questions below come from searches for "211 operator jobs".
What is a 211 specialist?
At micro1, a 211 Specialist is someone with experience answering public questions about government services, such as a Benefits Navigator or a similar public-information role. The listing asks for at least 1 year of regular public contact and working knowledge of benefits and community resources. On this project you review sample questions, write rubrics and grade AI answers. No AI experience is needed, and applicants must be US-based.
What does a 211 Operator do?
The micro1 listing does not use the title operator, but it draws on the same experience: answering the public about government services. On this short-term project you would flag sample questions that do not sound like real callers, write rubrics for a complete answer with the right next steps for the caller, and grade AI responses for errors, omissions and outdated guidance. The listing asks for a commitment of 10 to 20 hours a week.
How much does the 211 Specialist role at micro1 pay?
The listing does not state a rate for this role, so we cannot give a figure. micro1's expert guide describes pay in bands by type of work rather than per role. Ask during onboarding, and read the contract before you accept work.
Is the 211 Specialist role remote?
Yes. The listing describes it as remote work. On where you can be based, it says: remote, US only. Read the eligibility line on the listing before you apply.
How do I apply for the 211 Specialist role?
Open the listing on micro1's site and apply there. Applying starts with an AI interview, followed by certification and matching to projects by recruiters. micro1 says certification does not guarantee a project. Our how to become an AI trainer guide covers each step.
Is this listing still open?
We read micro1's public listing on October 29, 2026. Roles close without notice, so confirm on the listing itself. If it has closed, the other evaluation and general experts roles on this site are linked below.
Related roles at micro1
More AI evaluator and tester jobs
Related roles in other fields
All AI evaluator and tester jobs · Every open micro1 role · Also browse remote transcription and language jobs, paid video and photo recording jobs, careers at micro1
Related guides
Sources and method
- micro1 public job listing for this role, read October 29, 2026. The summary, task and requirement lines are our paraphrase of that listing.
- The questions under People also ask: Google's related questions for this kind of role in the United States, as reported by Ahrefs, pulled October 29, 2026. Answers are ours, written from the listing and from our own sourced micro1 pages.
- micro1 help library and expert guide for payment timing and the hiring steps, read 17 October 2026.
Listings change without notice. If this page is out of date, tell us.
Referral link: we may be paid if micro1 hires you.