micro1 role
Customer Service Expert at micro1
Phone representatives based in Latin America place and take English-language calls on behalf of US customers, handling bookings, scheduling and vendor confirmations. The work involves navigating phone menus and hold queues, noting each call outcome carefully, and handling many short calls in a row. It runs on scheduled shifts during an initial four-week engagement.
Referral link. If micro1 hires you through this link and you meet its conditions, we may be paid a referral fee.
What you would do
- Place and receive calls for customers, such as reservations, appointments and vendor confirmations
- Work through phone trees, waiting lines and contact centers until they reach the right person
- Record call outcomes accurately and keep customer details confidential
- Handle many short consecutive calls and coordinate with remote colleagues
What the listing asks for
- Preferred: experience in executive or virtual assistance, concierge work or phone support
- Preferred: clear, neutral spoken English with strong live-conversation skills for US calls
- Preferred: comfort with cold outbound calls and automated phone systems
- Preferred: high-speed internet, a quiet space and a good wired or USB headset
- Preferred: hospitality, restaurant or travel background
Suits people who live in the listed Latin American countries, can commit to fixed shifts including some weekends, and are confident on live English phone calls.
The listing as micro1 posted it
This is micro1's public listing for the role, read October 29, 2026, with dashes and placeholder links cleaned up. The listing is micro1's text; the summary above and everything below it is ours.
Role Title: Customer Service Expert - Phone Support (LATAM)
Role Type: Contractor
Location: Latam remote
Mexico, Central America, Colombia, Peru, Ecuador, Argentina, Chile and Brazil.
micro1 is engaging Customer Service Experts to contribute to a customer’s project, delivering phone-based support across the United States. In this role, you'll apply your expertise to help train next-generation AI systems. Your work will shape how models learn, reason, and perform through high-quality, real-world input. No prior experience in AI is required - your domain knowledge is what matters. As an independent contractor, you will represent customers during live calls, handling communications with businesses and service providers to complete everyday tasks. This remote engagement prioritizes written and verbal English communication and seeks proactive professionals from LATAM regions.
Scope of Work
- Place and receive phone calls on behalf of customers to complete tasks including reservations, appointment scheduling, and vendor confirmations.
- Engage with businesses and service providers, ensuring clear, professional communication to gather information and fulfill requests.
- Efficiently navigate phone menus, hold queues, and call centers to reach the appropriate contact for each task.
- Document outcomes and important details for every call interaction with accuracy and attention to confidentiality.
- Handle a high volume of short, consecutive calls addressing a variety of customer needs.
- Collaborate with other remote professionals to ensure a consistent, high-quality customer service experience.
- Uphold the highest standards of professionalism and discretion with sensitive customer information.
Preferred Qualifications
- Demonstrated experience in executive assistance, virtual assistance, concierge services, or customer support via phone.
- Fluent, neutral, and clear spoken English with strong improvisational and live conversation skills for US-based interactions.
- Confidence in making outbound calls, including cold calls, and efficiently navigating automated phone systems.
- Reliable high-speed internet connection, quiet work environment, and a quality wired or USB headset.
- Experience in the hospitality, restaurant, or travel industries; negotiation or escalation experience is a plus.
- Proven ability to work autonomously, manage multiple consecutive tasks, and deliver high-quality service remotely.
Compensation Structure
Representatives are paid for scheduled, available hours - not per call completed.
Start Timeline & Availability
This role requires committed, shift-based availability - representatives must be fully active and responsive for the entire duration of every scheduled shift. This would be an initial 4-week engagement, with representatives working four 5-hour shifts per week (up to 20 hours/week). Genuine weekend availability is required for a portion of the team.
We typically fill roles within 48 hours and expect selected candidates to start their first shifts within 24-48 hours of completing onboarding.
Referral link. We may be paid a referral fee.
Pay and terms
The listing does not state a rate for this role. It describes pay this way: paid for scheduled, available hours rather than per call. micro1's expert guide describes pay in bands by type of work rather than per role, so treat any figure you see elsewhere as unconfirmed until it appears in your contract.
micro1 engages experts as contractors. Its help library says payments are made in USD twice a month and that contracts and payroll run through Deel. Payments cannot be processed until identity verification there is complete. Read our micro1 review for what workers say about project availability and support.
Before you apply
Business listings ask for years in a specific function, such as operations, HR, procurement or sales. Be ready to name the processes, tools and decisions you have handled yourself.
Applying starts with an AI interview, then certification, then matching to projects by recruiters. micro1 says certification does not guarantee a project, so treat this as flexible work and not as a job offer. The how to become an AI trainer guide walks through each step.
Referral link. We may be paid a referral fee.
People also ask
How can I make $2000 a week working from home?
This site gives no general figure for earning that much from home, and nothing on this page promises it. The micro1 listing states no rate; it says representatives are paid for scheduled, available hours rather than per call. The initial engagement is four 5-hour shifts a week, up to 20 hours, for 4 weeks, so any weekly total depends on a rate the listing does not give.
What are 5 examples of customer service?
Examples drawn from this micro1 listing are placing and taking calls for reservations, scheduling appointments, confirming details with vendors, working through phone menus and hold queues to reach the right contact, and recording the outcome of each call. The same title can mean different work elsewhere, so these describe this role only. Calls are in English for US customers, from Latin America.
How much does the Customer Service Expert role at micro1 pay?
The listing does not state a rate for this role, so we cannot give a figure. It describes pay this way: paid for scheduled, available hours rather than per call. micro1's expert guide describes pay in bands by type of work rather than per role. Ask during onboarding, and read the contract before you accept work.
Is the Customer Service Expert role remote?
Yes. The listing describes it as remote work. On where you can be based, it says: remote, Latin America: Brazil, Argentina, Chile, Peru, Ecuador, Colombia, Mexico and Central America. Read the eligibility line on the listing before you apply.
How do I apply for the Customer Service Expert role?
Open the listing on micro1's site and apply there. Applying starts with an AI interview, followed by certification and matching to projects by recruiters. micro1 says certification does not guarantee a project. Our how to become an AI trainer guide covers each step.
Is this listing still open?
We read micro1's public listing on October 29, 2026. Roles close without notice, so confirm on the listing itself. If it has closed, the other business, operations and consulting roles on this site are linked below.
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Related guides
Sources and method
- micro1 public job listing for this role, read October 29, 2026. The summary, task and requirement lines are our paraphrase of that listing.
- The questions under People also ask: Google's related questions for this kind of role in the United States, as reported by Ahrefs, pulled October 29, 2026. Answers are ours, written from the listing and from our own sourced micro1 pages.
- micro1 help library and expert guide for payment timing and the hiring steps, read 17 October 2026.
Listings change without notice. If this page is out of date, tell us.
Referral link: we may be paid if micro1 hires you.